Z2 series (25)

1. Return and Refund Policy

• General Return Policy: We accept returns on all standard spectacle frames within 7 days of delivery. If for any reason you are not satisfied with your purchase, you can return the product within this period for a full refund or exchange, provided the item is unused and in its original condition with packaging intact.

• Refund Process: Once we receive the returned product and verify its condition, your refund will be processed back to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

2. Customized Products

• No Refund on Customized Products: Customized or personalized spectacle frames are not eligible for returns or refunds under any circumstances. This includes any product that has been altered, engraved, or tailored to your specific preferences. Please ensure that the details for customized orders are accurate before completing your purchase.

3. Conditions for Return

• The item must be returned in its original, unused condition.
• The product should be returned in its original packaging with all tags, labels, and accessories intact.
• Proof of purchase is required for all returns and refunds.

4. How to Return a Product

To initiate a return, please contact our customer support team at [support@zenfoancer.com] with your order details. Our team will guide you through the return process and provide the necessary instructions.

5. Shipping Costs

• Return Shipping: The customer is responsible for the shipping cost for returning the item unless the product is defective or incorrect.

• Exchange: In the case of an exchange, if there is a price difference, the customer will be responsible for paying the difference in cost, and vice versa.

6. Defective or Damaged Items

If the product you receive is defective, damaged, or incorrect, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

1. Shipping Methods and Delivery Time

• Standard Shipping: We offer standard shipping for all orders, which typically takes 5-7 business days for delivery within India.

• Expedited Shipping: If you need your order sooner, we offer expedited shipping options for faster delivery. Please check the available shipping methods during checkout for more information.

• International Shipping: We do offer international shipping to selected countries. Shipping times for international orders may vary depending on the destination but typically take between 7-15 business days.

2. Shipping Charges

• Domestic Shipping: Shipping costs for domestic orders will be calculated at checkout based on the weight and destination of the package. You will see the shipping fee before confirming your order.

• Free Shipping: We occasionally offer free shipping promotions. Keep an eye on our website for any special offers.

• International Shipping Fees: For international orders, shipping costs will also be calculated at checkout. Customers are responsible for any customs duties or taxes that may apply to international shipments.

3. Order Processing Time

• Non-Customized Products: Orders for non-customized products are typically processed within 2-3 business days of receiving payment.

• Customized Products: Orders for customized products require additional processing time and are typically processed within 4-5 business days of receiving payment.

• High-Demand Periods: During high-demand periods, such as holidays or special sales events, processing times may be longer. We appreciate your patience during these times.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the progress of your delivery. You can also track your order by logging into your Zenfoancer account.

5. Address Accuracy

Please ensure that the shipping address entered at checkout is correct and complete. Zenfoancer is not responsible for delays or misdeliveries due to incorrect or incomplete address details. If you notice an error in your address after placing your order, please contact our customer service team immediately at zenfoancer@gmail.com.

6. Shipping Delays

While we make every effort to ensure timely delivery, there may be instances of delays due to factors beyond our control, such as weather conditions, shipping carrier issues, or customs delays for international orders. We appreciate your understanding in these cases.

7. Lost or Damaged Items

In the unlikely event that your order is lost or damaged in transit, please contact our customer service team within 7 days of delivery. We will investigate the issue and work with the carrier to resolve it. If the product is damaged, we may offer a replacement or refund.