STORE POLICIES

Welcome to Zenfoancer !

These Terms and Conditions ("Terms") govern your use of the website Zenfoancer.com ("Site") and the sale of spectacle frames and spectacle frames with corrective lenses ("Products") by Zenfoancer ("We," "Us," "Our") and having its registered office at 601, D wing, JP regency, Ambernath, Thane, Pin 421501. By purchasing Products or using the Site, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before accessing or using the Site or making a purchase.

1. Acceptance of Terms

By accessing the Site or making a purchase, you acknowledge and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site or purchase Products.

2. Modification of Terms

We reserves the right to amend or modify these Terms and Conditions at any time and without prior notice; such changes shall become effective immediately upon publication. Continued use of our services after any such changes constitutes acceptance of the revised Terms. You are encouraged to review these Terms periodically for any changes

3. Eligibility

You must be at least 18 years old or have the consent of a parent or guardian to use the Site and make a purchase. By using the Site, you represent and warrant that you meet these eligibility requirements.

4. Products and Services

4.1 Product Descriptions

We offer branded spectacle frames, including both standard frames and spectacle frames with corrective lenses. The frames are available in various styles, sizes, and colors, while the lenses can be customized with different prescriptions and lens types.

We make every effort to accurately describe the Products on our Site. However, we do not guarantee that the descriptions are complete or error-free. Product images and colors may vary slightly from the actual Products due to monitor settings, lighting, and other factors.

4.2 Product Availability

We strive to keep our Products in stock, but availability is subject to change. If a Product is unavailable after you have placed an order, we will notify you and offer a suitable alternative or issue a refund.

4.3 Customization and Prescription Lenses

For spectacle frames with corrective lenses, you are responsible for providing accurate prescription information, including the correct PD (Pupillary Distance). We are not responsible for any errors in prescriptions provided by you. If you have questions or need assistance, please consult an optometrist before completing your order.

For spectacle frames with prescription lenses, the customization process includes consultations with our experts. You will be contacted after placing your order to finalize your prescription details and discuss customization options, including but not limited to:

Type of lens e.g., single vision
Lens material e.g., polycarbonate, high-index
Lens coating e.g., anti-reflective, scratch-resistant)
Brand and quality of lenses

4.3 Pricing Based on Customization

The cost of spectacle frames with corrective lenses will vary based on the customization choices you make. The final price will depend on the type, brand, quality of the lenses, and any additional customization options. We will provide you with a final quote based on your selection before proceeding with the order.

5. Pricing and Payments

5.1 Pricing

All prices listed on the Site are in [currency] and are exclusive of taxes, shipping, and any additional customization charges unless otherwise stated. Prices may change based on the customization level selected for the lenses, the quality of materials, or the brand of lenses. Prices are subject to change at any time without notice.

5.2 Payment

We accept payment via [list payment methods, e.g., credit/debit cards,G pay etc.]. By submitting an order, you authorize us to charge the total amount to your selected payment method, including the price of the frame and any additional charges for customized lenses.

For all customized Products, including spectacle frames with corrective lenses, a two-part payment structure will apply. A deposit of the total customization price is required at the time of order confirmation, which will be collected after finalizing the customization details with our team. The remaining frame balance is due at the time of delivery. If the final payment is not made upon delivery, we reserve the right to withhold the Product and delay shipment until the balance is fully paid

5.3 Taxes

Applicable taxes will be calculated at checkout based on your location. You are responsible for paying any and all taxes, duties, or charges that may apply to your order.

6. Order Process

6.1 Placing an Order

After selecting a frame on the Site, you may be contacted to provide your prescription details if ordering spectacle frames with prescription lenses. You will be contacted by our team to finalize the customization options based on your prescription, lens preferences, and the quality/brand of lenses.

6.2 Confirmation and Final Quote

Once the customization details are confirmed, we will provide you with a final quote, including all charges. If you accept the final quote, your order will proceed to production and shipment.

7. Shipping and Delivery

7.1 Shipping

We offer shipping to India . Shipping costs will be calculated at checkout based on your shipping address.

7.2 Delivery Times

Delivery times may vary depending on your location ,customization level, product availability, and shipping method. Please note that customizations may take additional time for processing.

7.3 Shipping Issues

We are not responsible for delays caused by third-party shipping carriers or customs issues. In case of lost or damaged items, please contact us immediately so we can assist you in resolving the matter.

8. Returns and Refunds

8.1 Return Policy

General Return Policy: We accept returns on all standard spectacle frames within 7 days of delivery. If for any reason you are not satisfied with your purchase, you can return the product within this period for a refund, provided the item is unused and in its original condition with packaging intact.
Refund Process: Once the returned Product is received and inspected, a refund will be issued to the original payment method, excluding shipping costs, if applicable. Refunds may take several business days to process depending on your bank or payment provider. For more details kindly check return and refund policy, Shipping policy in product section.

Customized Products

No Refund on Customized Products: Customized or personalized spectacle frames are not eligible for returns or refunds under any circumstances. This includes any product that has been altered, engraved, or tailored to your specific preferences. Please ensure that the details for customized orders are accurate before completing your purchase.

Conditions for Return

The item must be returned in its original, unused condition.
The product should be returned in its original packaging with all tags, labels, and accessories intact.
Proof of purchase is required for all returns and refunds.

Shipping Costs

Return Shipping: The customer is responsible for the shipping cost for returning the item unless the product is defective or incorrect.
Exchange: In the case of an exchange, if there is a price difference, the customer will be responsible for paying the difference in cost, and vice versa.

Defective or Damaged Items

If the product you receive is defective, damaged, or incorrect, please contact us immediately. We will arrange for a replacement or refund to you.

Return Process

To initiate a return, please contact our customer service team at zenfoancer@gmail.com. You will be provided with instructions for returning your item. Shipping fees for returns are the responsibility of the customer, unless the return is due to a defect or error on our part. For more details kindly check return and refund policy, Shipping policy in product section.

9. User Accounts

9.1 Account Registration

To make purchases on the Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process.

9.2 Account Security

You are responsible for maintaining the confidentiality of your account login credentials. You agree to notify us immediately of any unauthorized use of your account.

9.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in any fraudulent or illegal activity.

10. Intellectual Property

10.1 Ownership

All content on the Site, including but not limited to text, images, logos, graphics, and software, is the property of Zenfancer or its licensors and is protected by copyright, trademark, and other intellectual property laws.

10.2 Use of Content

You may not use, reproduce, or distribute any content from the Site without prior written consent from Zenfoancer.

11. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your data. By using the Site, you consent to the practices described in our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by law, Zenfonancer is not liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, arising out of your use of the Site or purchase of Products.

13. Indemnification

You agree to indemnify, defend, and hold harmless Zenfoancer , its officers, employees, and agents from any claims, liabilities, damages, and expenses (including attorney’s fees) arising out of your use of the Site or violation of these Terms.

14. Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in the courts of New Delhi.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Zenfoancer
zenfoancer@gmailcom

8975480076

By using the Site and/or making a purchase, you agree to be bound by these Terms and Conditions.